Associate Manager, Center of Excellence Digital (COE Digital) – Customer Fulfillment

ABOUT THE ROLE

The purpose of the role is to lead and coordinate the digital transformation of Customer Fulfillment in the SSC. It helps in any automation and analytics initiatives to deliver the best solution. This position reports to the CF LATAM Director and it has a close interaction with the Centralized and 3 Front Teams leaders; and coordinates the Self Service analysts. This position also interacts with Digital Enablement, Opex and other global CF leaders

KEY RESPONSIBILITIES

• Co-design the functional Digital Strategy and promote their successfully implementation

• Lead the discovery process to identify opportunities and coordinate whit DHL to execute the digital enablement activities to complete the target

• Develop and coordinate the self-service program in reporting and analytics 

• Participate in regional/global projects where technology is a key component

• Coach automation champion plus team to achieve efficiency goals

• Conduct technology benchmarking of best practices.

• Co-lead all needed remediation initiatives.

REQUIRED EXPERIENCE YOU’LL BRING

• Bachelor’s degree in Engineer, Business Administration, Systems, or related field

• Advanced Automation / Analytics Tools knowledge (mandatory)

• 2-4 years Order Management / Custumer fultillment or related areas experience (desired)

• Proficient with MS Office, SAP.

• Intermediate / advanced English skills

PREFERRED EXPERIENCES AND SKILLS

• Project Management skills

• Demonstrate ability to influence across the organization

• Lean Champion (preferred)

• Problem-solving and adaptability

• Self-starter

JOB REQUIREMENTS

• Full-Time

• Remote work is available once a week for eligible employees

• This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

ABOUT US

SC Johnson (SCJ) is a family company working for a better world. It's this essence that drives all its activities around the world for 135 years. Throughout its history, it has established itself as one of the leading global manufacturers of household brands, offering high-quality products in hygiene, cleaning, home storage, air fresheners, pest control, among others. In Brazil, its portfolio includes recognized brands such as Pato®, Mr. Músculo®, Lysoform®, Glade®, Raid®, OFF!®, Baygon®, and Ziploc®.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.