Senior Associate, Retail Account Management (Key Account - Ecommerce)

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Job Title: Senior Associate, Retail Account Management (Key Account - Ecommerce)

Location: Bangsar South, KL

Department: Sales

As a Senior Associate, Retail Account Management for the ecommerce team in managing key online retail partners such as Shopee, Lazada, TikTok Shop, and other online channels. You will play an essential role in executing commercial plans, coordinating promotions, ensuring operational excellence, and supporting the team in achieving sales targets and online market share growth. This position is ideal for individuals who enjoy working with data, digital platforms, enabler and cross-functional teams.

Essential Duties and Responsibilities:

• Manage day-to-day ecommerce operations including product content accuracy, listing updates, pricing checks, and promo setup.
• Coordinate, execute, and support end‑to‑end campaign mechanics for major mega-sale events (e.g., 3.3, 6.6, 9.9, 11.11, 12.12), as well as other key promotional initiatives as required.
• Monitor stock levels, forecast needs, and work closely with Enabler, Supply Chain and Customer Service to avoid out-of-stock situations.
• Support Manager in preparing Joint Business Plans (JBPs) and maintaining customer relationships.
• Analyze sales performance, traffic, conversion rates, and category trends; provide insights and recommendations.
• Manage trade spending, claims documentation, purchase orders, and platform-related administrative tasks.
• Collaborate with E-Marketing teams to ensure campaign assets, product imagery, and copywriting meet brand standards.
• Track competitor activities include pricing, assortment, and promotional strategies.

Required Skills / Experience / Competencies:

• Bachelor’s Degree in Business Administration/Marketing/ Customer Marketing
• Minimum 5 years experience in commercial roles (with 2 years in Trade Marketing/Customer Marketing is preferred)
• FMCG background will be an added advantage
• Strong analytics and planning skills
• Computer literacy in MS Excel and MS Powerpoint is a must
• Good command in Nielsen Advisor

Job Requirements:

• Permanent – full time job
• No relocation eligibility

Benefits & Culture:

SC Johnson is committed to providing a Great Place to Work for all its employees. Along with a competitive base salary, here are just some of the benefits you receive when joining the SC Johnson Family -

• Ongoing training and development
• Free onsite parking
• Employee Committee that put on regular events, lunches, parties, fun days
• Family-owned company, with a family feel
• Be a member of a company championing a better world through sustainability and environmental protection measures

SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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